informixtechsupport(1)
NAME
InformixTechSupport - Technical Support tool for IBM
Informix Database Driver for Perl
SYNOPSIS
"InformixTechSupport -V" "InformixTechSupport -v [ Perl | DBI | DBD::Informix ESQL/C | Licence ]" "InformixTechSupport -l new#licence" "InformixTechSupport -b [ABCD] [test ...]" "InformixTechSupport -w"
DESCRIPTION
The InformixTechSupport script is used for a variety of
purposes related to technical support of IBM Informix
Database Driver for Perl Version 1.00.PC2 (2002-02-01).
CHECKING SOFTWARE VERSIONS
Use "InformixTechSupport -V" to discover the version num
ber of each of the components listed in the next section.
CHECKING VERSIONS OF SPECIFIC COMPONENTS
Use "InformixTechSupport -v component" to discover the
version number of a component used by DBD::Informix.
The valid component names are:
· Perl
· DBI
· DBD::Informix
· ESQL/C
· Licence
Other component names are silently ignored. If you do not
have a supported licence number, it will not be reported.
STORING A NEW LICENCE NUMBER
Use "InformixTechSupport -l new#licence" to stamp your
software with the licence number you are given when you
buy a support contract from Informix Software Inc. This
number will then be reported when you make a bug report
(see below) or list all the versions (see above).
You must be able to write in the directory where the
Informix.pm file was installed to stamp the software,
which will often require root privileges.
CREATING A BUG REPORT
Use "InformixTechSupport -b [class] [tests ...]" to create
a basic bug report. The file Notes/bug.reports contains
detailed information about the classes of bug reports
(which are A, B, C, and D). If you have a class D bug,
then you can list the specific test(s) which are failing
on the command line.
The output contains most of the information that will be
needed to debug your problem. If your problem is not with
the standard tests, then you should aim to create a stan
dalone reproduction of your problem and include that test
with your bug report.
CREATING A REPORT THAT IT WORKS
Use "InformixTechSupport -w" to create a report that IBM
Informix Database Driver for Perl Version 1.00.PC2
(2002-02-01) works. You may need to edit the output; you
may certainly add comments in the 'Optional comments' sec
tion. The output is written to standard output only. It
is never sent anywhere unless you actually choose to send
it.
If you do send the report, please put "DBD::Informix - It
Works" in the subject line and send the report to
"dbd-informix@informix.com" (up to 2002-06-30) or to
"dbd-informix@us.ibm.com" (from 2002-07-01, though you may
try this address now if you wish).
AUTHOR
- Jonathan Leffler <jleffler@informix.com>